Gail holds a Bachelor's degree in Psychology with a minor in Music Education. She also has 2 years of formal training in Information Technology. Her professional experience includes more than 20 years in the field of intellectual and developmental disability services. In recent years, her role shifted more towards operations where she added HIPAA security and compliance, first line tech support, and set up and deployment of electronic health records to her repertoire of duties.
Gail has a strong background in professional direct care services both in the community and in her home as well as a more than 12 years in high level administration that includes directorship for a mid-sized private company.
Gail is now enjoying a shift in career path, focusing on Tech Support for NRC and other endeavors in training and technical writing.